Transit Watch LA Frequently Asked Questions

What am I looking for in this "See" Something Campaign?

You are watching and looking for anyone that is acting in a suspicious enough way for you to be concerned about your safety as it relates to terrorist activity. Under the See Something menu topic you can read about what the Department of Homeland Security has determined as activities that should be considered suspicious and indications of potential terrorist activities by individuals.

Who do I contact for an emergency?

Whenever you have an emergency, call 9-1-1. Be ready to give the 9-1-1 dispatcher your location and complete information about the emergency. Also, if you are on a bus or a train, be sure and give the 9-1-1 dispatcher the number of the bus or train car where the emergency is taking place and the direction you are traveling.

What if I lost a bag/luggage?

Whenever you determine that you have lost a bag or item while using Metro, notify a member of law enforcement or any Metro employee as soon as possible. Be prepared to give them a complete description of the lost bag or item along with the station name, bus or train car number and direction you were traveling. For more information on Metro’s lost and found process click here.

Who do I contact if I see suspicious behavior?

Call 9-1-1, if you "See Something" suspicious that involves a life-threatening situation. For non-emergency suspicious behavior contact a Metro Sheriff's Deputy in person or by phone at: (888) 950-SAFE (7233). Be ready to give the dispatcher a complete description of the behavior that is taking place, the location of where it is occurring and if applicable the bus or train car number and direction you are traveling. You may also view more ways to contact Metro by clicking here.

Who do I contact to report an unattended package or luggage?

Call 9-1-1, if you believe the unattended package or luggage is creating a life-threatening situation. If the situation is non-emergent you can contact a Metro Sheriff's Deputy in person or by phone at: (888) 950-SAFE (7233). Be ready to give the dispatcher a complete description of the unattended item, the location of where it is located and if applicable the bus or train car number and direction you are traveling. You may also view more ways to contact Metro by clicking here.

Who do I contact if I see smoke, smell gas or another unfamiliar odor?

Call 9-1-1. Be ready to give the 9-1-1 dispatcher your location and complete information about the emergency. Also, if you are on a bus or a train, be sure and give the 9-1-1 dispatcher the number of the bus or train car where the emergency is taking place and the direction you are traveling.

Who do I contact if I see an unattended or out of place vehicle?

Call 9-1-1, if you believe the unattended vehcile is creating a life-threatening situation. If the situation is non-emergent you can contact a Metro Sheriff's Deputy in person or by phone at: (888) 950-SAFE (7233). Be ready to give the dispatcher a complete description of the vehicle, the lciense plate number and the location of where it is located You may also view more ways to contact Metro by clicking here.

Who do I contact for non security/safety questions?

Information on safety and security while using Metro can be found by clicking here.

Are pets allowed on the metro train or bus?

Service animals are allowed aboard Metro. For more information on traveling with service animals click here.

Where can I find various schedules of buses and trains?

Information on Metro's maps and time tables can be found by clicking here.

Where can I purchase tickets/passes?

Information on Metro's fares and TAP passes can be found by clicking here.

Is there special seating or accessibility for customers with disabilities?

Riders with disabilities can find information on using Metro by clicking here.

Where can I find information on Metro park and ride lots?

Information on Metro's park and ride lots can be found by clicking here.

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